{"id":270,"date":"2024-03-26T18:58:10","date_gmt":"2024-03-26T13:58:10","guid":{"rendered":"https:\/\/cardio-tdk.kz\/ru\/?page_id=270"},"modified":"2024-08-22T14:16:26","modified_gmt":"2024-08-22T09:16:26","slug":"sluzhba-podderzhki-pacientov","status":"publish","type":"page","link":"https:\/\/cardio-tdk.kz\/en\/sluzhba-podderzhki-pacientov\/","title":{"rendered":"Patient Support Service"},"content":{"rendered":"<p>In the GKP on the PCV &#8220;Regional Cardiology Center&#8221; in accordance with Article 35 of the Code of the Republic<\/p>\n<p>Kazakhstan &#8220;On the health of the people and the healthcare system&#8221; has established a Patient Support Service (internal audit service).<\/p>\n<p><strong>Purpose: to identify problematic issues and further improve the quality of medical services provided.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>if you:<\/strong><\/p>\n<p>&#8211; they were dissatisfied with the quality of medical services;<\/p>\n<p>&#8211; faced with rude treatment from the medical staff;<\/p>\n<p>&#8211; faced with the facts of extortion of funds by medical personnel for services provided within the guaranteed volume of free medical care;<\/p>\n<p>-if you encounter other problematic issues related to the order and quality of medical care,<\/p>\n<p><strong>You have the right to contact\u00a0The Internal Audit Service.<\/strong><\/p>\n<ol>\n<li><strong>You can contact us by phone:<\/strong>\n<ul>\n<li><span class=\"EzKURWReUAB5oZgtQNkl\" data-src-align=\"5:8\">hospital<\/span> <span class=\"EzKURWReUAB5oZgtQNkl\" data-src-align=\"0:4:14:26\">website<\/span>\u00a0<strong><a href=\"http:\/\/www.almoblkardio.kz\/\">http:\/\/www.almoblkardio.kz<\/a><\/strong><\/li>\n<li><span class=\"EzKURWReUAB5oZgtQNkl\" data-src-align=\"41:22\">hotline<\/span> numbers 8(708)427-26-72 (\u0441 8.00 \u0434\u043e 17.00)<\/li>\n<li>along the line\u00a0Whatsapp 8(777)386-05-44<\/li>\n<li>boxes for citizens&#8217; appeals, located on the ground floor<\/li>\n<li>of the book of complaints and suggestions, located in each department and near the boxes of appeals, in places accessible to patients<\/li>\n<li>through the QR code located below<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><strong>We will review your application as soon as possible and provide you with information on the results no later than five calendar days.\u00a0<\/strong><\/p>\n<p>We will be grateful to you for your requests, feedback and suggestions that will help us improve the quality of medical care provided by our organization.<\/p>\n<p>In order to determine satisfaction with the quality of medical care, identify problematic issues and further improve the quality of medical services provided, a voluntary anonymous survey of patients and\/or their relatives is conducted.<\/p>\n<p>We will be grateful to you for your requests, feedback and suggestions that will help us improve the quality of medical care provided by our organization. I am always ready to help to resolve issues regarding the quality of medical services, as well as in case of disputes, complaints, expert doctor Filippova Irina Alexandrovna.<\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"thumbnail highslide\" href=\"https:\/\/almoblkardio.kz\/images\/07-11-2023_162154.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/almoblkardio.kz\/images\/thumbnails\/images\/07-11-2023_162154-fill-199x195.jpg\" alt=\"\" width=\"265\" height=\"261\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the GKP on the PCV &#8220;Regional Cardiology Center&#8221; in accordance with Article 35 of the Code of the Republic Kazakhstan &#8220;On the health of the people and the healthcare system&#8221; has established a Patient Support Service (internal audit service). Purpose: to identify problematic issues and further improve the quality of medical services provided. &nbsp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":63,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-270","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cardio-tdk.kz\/en\/wp-json\/wp\/v2\/pages\/270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cardio-tdk.kz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cardio-tdk.kz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cardio-tdk.kz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cardio-tdk.kz\/en\/wp-json\/wp\/v2\/comments?post=270"}],"version-history":[{"count":5,"href":"https:\/\/cardio-tdk.kz\/en\/wp-json\/wp\/v2\/pages\/270\/revisions"}],"predecessor-version":[{"id":692,"href":"https:\/\/cardio-tdk.kz\/en\/wp-json\/wp\/v2\/pages\/270\/revisions\/692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cardio-tdk.kz\/en\/wp-json\/wp\/v2\/media\/63"}],"wp:attachment":[{"href":"https:\/\/cardio-tdk.kz\/en\/wp-json\/wp\/v2\/media?parent=270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}