In the GKP on the PCV “Regional Cardiology Center” in accordance with Article 35 of the Code of the Republic
Kazakhstan “On the health of the people and the healthcare system” has established a Patient Support Service (internal audit service).
Purpose: to identify problematic issues and further improve the quality of medical services provided.
if you:
– they were dissatisfied with the quality of medical services;
– faced with rude treatment from the medical staff;
– faced with the facts of extortion of funds by medical personnel for services provided within the guaranteed volume of free medical care;
-if you encounter other problematic issues related to the order and quality of medical care,
You have the right to contact The Internal Audit Service.
- You can contact us by phone:
- hospital website http://www.almoblkardio.kz
- hotline numbers 8(708)427-26-72 (с 8.00 до 17.00)
- along the line Whatsapp 8(777)386-05-44
- boxes for citizens’ appeals, located on the ground floor
- of the book of complaints and suggestions, located in each department and near the boxes of appeals, in places accessible to patients
- through the QR code located below
We will review your application as soon as possible and provide you with information on the results no later than five calendar days.
We will be grateful to you for your requests, feedback and suggestions that will help us improve the quality of medical care provided by our organization.
In order to determine satisfaction with the quality of medical care, identify problematic issues and further improve the quality of medical services provided, a voluntary anonymous survey of patients and/or their relatives is conducted.
We will be grateful to you for your requests, feedback and suggestions that will help us improve the quality of medical care provided by our organization. I am always ready to help to resolve issues regarding the quality of medical services, as well as in case of disputes, complaints, expert doctor Filippova Irina Alexandrovna.
